Shipping policy

Compressed Comfort Furniture (“we,” “us,” or “our”) operates this website and is committed to safeguarding the personal information of all visitors and customers. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with applicable Western Australian and Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of information when you visit our website or interact with our services:

a. Personal Information
Information that identifies you, such as:

• Full name

• Email address

• Phone number

• Delivery address

• Payment details (processed through secure third-party gateways; we do not store full card information)

b. Usage Information
Data automatically collected when you use the website, including:

• IP address

• Browser type

• Pages viewed

• Time and date of visits

• Device information
  This data helps us analyse website performance and improve user experience.

c. Transaction Information
Details relating to purchases of our vacuum-packed, expandable sofas and other furniture products, including order history and customer service interactions.

2. How We Use Your Information

We may use your information for purposes including:

• Processing and delivering orders

• Managing payments and providing receipts

• Communicating order updates, product information, and support responses

• Responding to enquiries submitted through our website

• Maintaining website security and functionality

• Conducting internal analytics and improving our online services

• Meeting legal or regulatory obligations

We will not use your personal information for any purpose unrelated to your dealings with us unless required or permitted by law.

3. Disclosure of Information

We may disclose your personal information to:

• Service providers who assist with payment processing, shipping, logistics, IT support, marketing tools, and website management

• Regulatory authorities, if required by law

• Professional advisers such as accountants or legal representatives

• Third-party platforms used to operate or improve the website

All third parties handling personal information are expected to comply with applicable privacy standards.

We do not sell or trade personal information.

4. Data Storage and Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification, or disclosure. Measures may include encryption, secure servers, restricted internal access, and regular system reviews.

However, no digital platform can guarantee complete security. You acknowledge that the transmission of information online is at your own risk.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to:

• Improve website performance

• Personalise browsing experiences

• Analyse traffic patterns

• Support essential website functions

You may disable cookies through your browser settings, though doing so may affect website functionality.

6. Third-Party Links

Our website may include links to external websites. These sites operate independently, and we are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing any personal information.

7. Access and Correction

You may request access to the personal information we hold about you or ask for corrections if you believe the information is inaccurate, incomplete, or outdated.

Requests can be made by contacting us directly using the details provided below. We may require identity verification before releasing information.

8. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by Australian law, including tax and accounting obligations.

9. Children’s Information

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of the website after an update indicates acceptance of the revised policy.

11. Contact Us

For enquiries, access requests, or concerns regarding this Privacy Policy, please contact:

Compressed Comfort Furniture
Email: compressedcomfort@gmail.com
Phone: 0462 099 165